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SERVICOM wants media to highlight service delivery issues

The Senior Special Assistant to the President and National Coordinator, SERVICOM, Mr Sylbriks Obriki has tasked the media on reportage of developmental issues bordering on Service Delivery.

SERVICOM National Coordinator  gave the charge in Abuja  during a media sensitisation and round table with journalists organised by the SERVICOM Office in collaboration with the Federal Public Administration Reform Programme (FEPAR) of the Department for International Development (DFID) on June 2nd 2013.

Obriki while declaring the sensitization opened noted that the media has a very important role to play in putting Service Delivery in its proper perspective in the nation’s quest for development and transformation.

“The media is a critical stakeholder in all human endeavours and for the SERVICOM Office, the watchdog role of the media will go a long way in  ensuring the  success of Service Delivery Initiative of the Federal Government”, he said.

He however regretted that little attention had been given to issues of Service Delivery in the media, and said he was optimistic that the sensitisation programme would inspire greater interest by members of the fourth estate of the realm in the crusade against service failure in government organisations as well as the private sector.

The National Programme Manager of FEPAR, who was represented by Mrs. Onyi Oujh, reiterated the role of the media in empowering the citizens to demand quality service delivery that they are entitled to

The Chief SERVICOM Officer, Mrs Nnenna Akajemeli said the programme  was organised to get the media to appreciate the impact of the Service Delivery Initiative of the Federal Government and to stimulate the interest journalists as partners in  heightening the level of awareness of citizens through reportage of Service delivery issues and regular feedback to the SERVICOM Office.

“The SERVICOM Office expects that this engagement would birth regular reportage of Service Delivery activities as generated in Ministries, Department and Agencies of Government which will in turn raise the level of citizens’ awareness of their rights to quality Service and also make Service Delivery Improvement a subject of National Discourse.” She said

SERVICOM Technical Adviser,  Mr Akin Oke in his paper titled “The political and economic context of Public Service Delivery”  said accountability between the policy makers and the implementers is defined by a compact which includes Service Delivery Standards, Monitoring methods, Rewards and Sanctions.

“SERVICOM was designed as both a Government to Government monitor of performance, as well as the Government to Citizens agent, that manages the performance-expectation gap between government and Citizens in issues of Service Delivery” he said.


Patience Musa

Public Awareness Manager (Ag)


SERVICOM wants Nigeria Immigration Service to check influx of immigrants

Senior Special Assistant to the President and National Coordinator SERVICOM, Mr. Sylbriks Obriki has called on the Nigeria Immigration Service ( NIS ) to work towards improving the image of the nation in the International community by checking the influx of immigrants who pose security threats to the nation.

Obriki who made this appeal when he paid a visit to the newly appointed Comptroller General of the Nigeria Immigration Services Mr David Shikfu Parradang at the Immigration village, Sauka, Abuja said this task called for high level professionalism from Immigration personnel.

“I would appeal to you to ensure excellent professional conduct by officers and men of the Immigration service so that they can deliver on their mandate and ensure effective border patrol to check illegal immigrants”, he said.

He further advocated for a cordial inter-ministerial relationship between NIS and other Agencies as it relates to immigration issues and trans-border movements.

“For you to succeed you have to identify who your key partners and stakeholders are and constantly consult and engage them in the delivery of your services”, the SERVICOM boss advised.

He noted that the interfacing role between the NIS and the International community was very critical as such all hands must be on deck to ensure that efficient service delivery is the benchmark in the service.

The NIS Comptroller General who appreciated the visit of the SERVICOM Team, promised to remain focused and ensure sustained improvement in the services delivered by NIS, disclosing that before the year runs out, new passport cameras would be launched to improve the process of passport issuance across the country.

Meanwhile the SERVICOM National Coordinator has charged SERVICOM Focal Officers from state offices of the NIS to contribute their quota to the improvement of service delivery in their state offices as no nation is interested in investing in a country with poor service delivery.

Speaking with the Officers during the SERVICOM Committee meeting shortly after his visit to the Comptroller General, the Coordinator enjoined them to check the falsification in data details by persons seeking passports, adding that such vices were compounding the nation’s image problems.

He noted that for service delivery to improve in the NIS there must be recognition of the points of service failures and where the numerous service takers encounter problems, with appropriate solutions proffered to mitigate them.

In her address, the Chief SERVICOM Officer Mrs. Nnenna Akajemeli, reminded the  SERVICOM Focal Officers of their respective roles in the service delivery initiative of the Federal Government, saying  “SERVICOM is urging you all to do right what you are employed to do because Nigerians have the right to be served right.

The SERVICOM Nodal Officer in NIS, Mrs  Nneka Uchendu  gave an assurance that a lot of service improvement activities would be introduced by the SERVICOM Unit for efficiency and effectiveness in the Immigration Service.



Patience Musa

Public Awareness Manager (Ag)



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Servicom is a social contract between the Federal government of Nigeria and its people. Servicom gives Nigerians the right to demand good service. Details of these rights are contained in Servicom charters which are now available in all government agencies where services are provided to the public.  The charters tell the public what to expect and what to do if the service fails or falls short of their expectation.

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