SERVICOM Office

SERVICOM Office was established within the Presidency to manage and effect Government commitments to the people in the area of service delivery.

SERVICOM was empowered:

To coordinate the formulation and operation of SERVICOM charters

To monitor and report to the President on the progress made by Ministries and Agencies in performing their obligations under SERVICOM.

To carry out independent surveys of the services provided to citizens by the Ministries and Government Departments, their adequacy, their timeliness and customer satisfaction.

To conduct SERVICOM Compliance Evaluation of services provided by Government Departments.

Award SERVICOM INDEX.
.

Relevant Documents
View the SERVICOM Book