- Who We Are
- What We Do
- Evaluation Reports
- SERVICOM Impact
- Complaints Procedure
- MDA Contact List
|What We Do|
SERVICOM Office was established within the Presidency to manage and effect Government commitments to the people in the area of service delivery.
SERVICOM was empowered:
To coordinate the formulation and operation of SERVICOM charters
To monitor and report to the President on the progress made by Ministries and Agencies in performing their obligations under SERVICOM.
To carry out independent surveys of the services provided to citizens by the Ministries and Government Departments, their adequacy, their timeliness and customer satisfaction.
To conduct SERVICOM Compliance Evaluation of services provided by Government Departments.
Award SERVICOM INDEX.