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Service Improvement Training timely for NIPOST- Post Master – General

The Post Master-General of the Nigerian Postal Service (NIPOST), Mallam Ibrahim Mori Baba has stated that the Service Improvement Workshop organized by the SERVICOM institute  for members of staff of the service could not have come at a better time than now that the competition in the sector was on the increase.
“In NIPOST , Our customers rank foremost in all our activities and we recognize that their continuous patronage of our products and services depend, to a great extent, on how they are received and treated at our points of delivery” he said.
He said postal administration has moved rapidly from an era of virtual monopolistic control over their markets to one of intense competition with the emergence of private courier companies and it had become imperative that those who wish to survive and gain a fair share of the market must work hard and exercise due flexibility to meeting their customers ever changing expectation.
The SERVICOM Institute organized a one week service improvement planning workshop for senior staff of NIPOST at the Nigerian Postal Institute, Egor, Benin City from Monday, 26th February, 2007 to 2nd of March 2007.
The training which is a follow up to the Service delivery evaluation on NIPOST was aimed at facilitating the emergence of a customer focused NIPOST that would provide efficient and effective services that would be able to compete in an expanding global information and communication age.
The Head of the SERVICOM Institute, DR (Mrs.) Olukemi Longe-Peters who represented the National Coordinator of SERVICOM, Mr Ado’be Obe said the overarching objective was  to equip participants with the requisite skills, knowledge and attitude which promote the development of an enduring culture of excellence in customer service and employee commitment.
“Specifically, the workshop would work with participants to review findings from SERVCOM Index evaluation; identify service improvements needed; identify causes of service delivery failures ; suggest specific customer-focused remedies and develop skills in change management and organizational advocacy”, she said.
Apart from in-house training for SERVICOM staff, this is the first time the institute is training members of other organizations since its takeoff in September last year.

 
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