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|FUT-Minna takes up SERVICOM full steam|
Worried by the level of deterioration in the level of service delivery in universities and other educational institution, the Federal University of Technology, Minna wants to stand apart and has put up measures to improve services at the university.
The measures introduced include asking lectures to mark and release students’ results on time and asking students to be ’studious, abide by examination ethics , dress well, refuse to bribe anybody for whatever reason and dissociate themselves from unregistered association’.
As part of activities towards this end, the university has inaugurated its SERVICOM unit and sensitised the staff on the principles of SERVICOM on which the university underpins its service delivery improvement strategy.
Attended by top management staff of the university led by the Vice-Chancellor, Professor M. S Audu, the inauguration featured presentation of papers by staff of the SERVICOM office on the ‘role of management in service delivery in the university and ‘Customer care and complaints procedure”.
The Vice-Chancellor said his administration was committed to service delivery to move the university forward.
“In order to ensure this, we shall put in place all necessary mechanisms to achieve service delivery in consonance with the ideals of SERVICOM” he said and called on the management of the university to support him as the success of the university would be to their collective credit.
The University Nodal Officer, Professor (Mrs.) V. I Ezenwa said the unit in an effort to encourage students and staff to make complaints has mounted 21 complaints boxes around the university premises. The unit, she said,opens and analyses the complaints on a regular basis.
She praised the management of the University for the Support given to her unit in their activities adding that the university was the second to set up SERVICOM in the country after the Federal University of Technology, Owerri.
Other members of the SERVICOM Unit are Barrister Y. M Shidali, who serves as Charter Desk Officer; Mallam Ibrahim B Abdullahi, Service Improvement Officer and Mrs. P. I. Austin who serves as Customer care/Complaints officer. The inauguration was attended by Nodal officers of Federal organisations in Minna, staff and students of the university.